Barn record start
Basic
Included
- Activate from your barn record after purchase or for horses you already own
- First-year care checklist guidance and education-style support
- Clear upgrade path when you want structured expert questions
Aftercare & Horse Support Line
Help tied to the horse in your barn — not bundled into every subscription.
Keep vet, farrier, trainer, records, and show threads on one horse record so questions between visits turn into practical next steps—not diagnosis or emergency care.
Levels
Basic, Plus, and Concierge — all per horse.
Pick depth based on the horse, not based on assuming every paid account tier includes the same support.
Structured Q&A
Plus
$199 first-year unlock
- Unlocked through per-horse Horse Support Line enrollment (marketplace subscriptions do not bundle Plus)
- Includes the $199 first-year checkout path from the horse Aftercare panel when you choose Plus without other coverage
- Expert Q&A credits for practical next steps (not diagnosis)
Hands-on coordination
Concierge
By request
- More coordination when the first year feels overwhelming
- Help organizing the right professional questions (vets, trainers, farriers, show coaches)
- Best when you want extra coordination and confidence building your local professional team—still not emergency or vet care
First-year Plus unlock
Free Explorer accounts can still buy structured Plus for year one.
Start the $199 first-year Plus checkout from the horse's Aftercare panel in My Barn whenever that horse needs structured Q&A and is not already on a paid Horse Support Line / Plus path.
How it starts
Aftercare lives where the horse lives: your barn record.
- 1 Add or open the horse in My Barn.
- 2 Activate Basic Aftercare from the horse record.
- 3 Upgrade to Plus or Concierge when you need more structured support.
FAQ
What owners ask before activating.
What is Aftercare?
Aftercare is Equimeta's ongoing horse-level support after you own the horse: we help organize post-purchase questions, check-ins, and expert Q&A tied to the barn record—separate from your marketplace Insider subscription or professional workspace plan. It is educational guidance, not veterinary diagnosis.
How does this relate to the Horse Support Line?
Horse Support Line is the recurring per-horse support model Aftercare represents today: care guidance, check-ins, optional performance or video review, and expert Q&A where included — always educational, never a substitute for your veterinarian.
What does the $199 first-year unlock mean?
Eligible owners can purchase structured Aftercare Plus for the first year for $199 from the horse's Aftercare panel whenever that horse is not already on a paid Horse Support Line / Plus entitlement.
Do Professional Plus or Elite subscriptions include Plus automatically?
No. Professional workspace plans cover seller and directory software. Per-horse Aftercare Plus comes from horse-level enrollments and checkouts — the first-year unlock, Concierge upgrade path, or future Horse Support Line products — not from a pro listing subscription alone.
Does Insider or Competitor include Aftercare Plus automatically?
No. Insider and Competitor are marketplace software tiers. Aftercare / Horse Support Line stays a separate per-horse product you activate or purchase on the barn record.
When should I choose Concierge?
Concierge is for owners who want more hands-on help after the horse comes home, especially when local trainer access, care coordination, or confidence is limited.
Is this veterinary advice?
No. Aftercare helps organize practical questions and next steps with educational guidance. It is not veterinary diagnosis, emergency instruction, or a substitute for your veterinarian.